1. Separate fee components
A service price may contain different components. Refund eligibility is assessed separately for each component.
- Professional fees paid to TaxExpertt for consultation, preparation, review, coordination or filing work.
- Government and statutory fees, stamp duty, taxes, penalties and portal charges.
- Third-party costs such as payment processing, digital signatures, certificates, searches, attestations, courier or other vendor services.
2. Cancellation before work starts
If you cancel before consultation, document review, drafting, application preparation, account setup or any other substantive work has begun, you may request a refund of the unearned professional fee. Any non-recoverable payment cost or third-party amount already committed will be deducted and explained.
3. After work has started
Once work has begun, fees for completed work, time spent and deliverables already supplied are not refundable. We may, after reviewing the service record, refund an identifiable unused portion of the professional fee where no corresponding work or commitment has been made.
A change of mind, change in business plan, failure to provide documents, or decision to use another provider does not make completed work refundable.
4. Charges that are generally non-refundable
- Government, statutory and portal fees once paid or committed.
- Taxes, stamp duty, penalties and fees paid to a registry or authority.
- Digital signatures, certificates, searches, notarisation, courier and other third-party purchases once ordered.
- Consultations already attended, drafts or reports delivered, applications prepared or submitted, and filings completed.
- Payment-processing charges that the payment provider does not return.
- Fees where an authority delays, objects to or rejects a correctly prepared application, because approval remains the authority's decision.
5. If TaxExpertt cannot deliver
If we materially fail to provide an agreed deliverable for reasons within our reasonable control, tell us promptly. We will first try to correct or re-perform the affected work. If that is not reasonably possible, we will assess a proportionate refund of the affected professional fee, including a full professional-fee refund where no usable service was delivered.
This does not apply where delivery is prevented by missing or inaccurate customer information, an unlawful request, an authority decision, third-party outage or another event outside our reasonable control.
6. Scope changes and service credits
If your requirements change, we may offer to transfer an unused professional-fee balance to another eligible TaxExpertt service instead of refunding it. Any credit, validity period and revised scope will be confirmed in writing before you accept it.
7. How to request a cancellation or refund
Email nikcomestotalk@gmail.com as soon as possible with your name, registered phone number or email, service or order details, payment proof, reason for the request and the resolution you seek. For prompt investigation, please raise the request within 30 days of the payment or the issue becoming known, unless applicable law gives you longer.
We may request additional information and will review the work completed, costs committed and communications relating to the order.
8. Approved refunds
Approved refunds are normally initiated to the original payment method within 7–15 business days after approval. Banks and payment providers may take additional time to post the amount. We will confirm any approved amount, deductions and payment reference by email.
9. Questions
For cancellation, payment or refund questions, contact TaxExpertt at nikcomestotalk@gmail.com before purchasing or as soon as an issue arises.